Terms of Service & Refund Policy
Effective Date: 1/8/2025
Last Updated: 15/12/2025
PARSEN NEXUS – COMPREHENSIVE TERMS OF SERVICE & REFUND POLICY
1. INTRODUCTION, PURPOSE, AND LEGAL NATURE OF THIS AGREEMENT
Welcome to Parsen Nexus (“Parsen Nexus,” “Company,” “Business,” “We,” “Us,” or “Our”). These Terms of Service and Refund Policy (collectively referred to as the “Terms,” “Agreement,” or “Contract”) constitute a legally binding agreement between you (“Client,” “User,” “You,” or “Your”) and Parsen Nexus.
This Agreement governs all interactions, whether direct or indirect, including but not limited to:
Access to our website and digital platforms
Submission of service requests or orders
Enrollment in training, coaching, or e-learning programs
Use of our digital library or learning resources
Communication via email, messaging platforms, portals, or remote tools
Receipt and use of deliverables provided by Parsen Nexus
By accessing, using, purchasing, or otherwise engaging with any aspect of Parsen Nexus, you affirmatively acknowledge that:
You have read this Agreement in its entirety;
You understand its contents, implications, and limitations; and
You voluntarily agree to be legally bound by all its provisions.
If you do not agree with any part of this Agreement, you must immediately discontinue use of all Parsen Nexus services and platforms.
2. DEFINITIONS AND INTERPRETATION
For clarity, consistency, and legal precision, the following definitions apply throughout this Agreement. Words used in the singular include the plural and vice versa, unless the context requires otherwise.
2.1 Defined Terms
“Client” means any individual, group, institution, organization, company, or legal entity that accesses, engages, orders, enrolls, or otherwise uses Parsen Nexus services.
“Services” refers to all professional offerings provided by Parsen Nexus, whether paid or complimentary, including but not limited to:
Academic research support and guidance
Academic, professional, technical, and business writing
Editing, proofreading, formatting, and content enhancement
Voice-based services such as transcription, narration, and audio-content support
Digital, creative, and multimedia solutions
Data analysis, statistical interpretation, and visualization
Technology-enabled services and IT support
Training programs, workshops, coaching, and e-learning
Access to the Parsen Nexus Digital Library and learning materials
“Platform” includes our website, client portals, learning management systems, order forms, email systems, WhatsApp channels, cloud-based tools, and any other digital infrastructure used to deliver services.
“Deliverables” means any output generated by Parsen Nexus, including documents, reports, datasets, scripts, designs, audio files, learning materials, certificates, or other digital assets.
3. NATURE, LIMITATIONS, AND INTENDED USE OF SERVICES
Parsen Nexus operates as a virtual-first, multidisciplinary professional services and knowledge solutions company.
3.1 Informational and Supportive Nature of Services
All services provided by Parsen Nexus are intended for educational, informational, professional support, research assistance, or skill development purposes only.
We expressly do not guarantee:
Academic grades or examination results
Admission into academic institutions
Employment, promotion, or career advancement
Business profitability or commercial success
Institutional approval, publication acceptance, or accreditation outcomes
3.2 No Substitution for Professional Judgment
Our services do not replace independent professional judgment, institutional guidelines, academic regulations, or legal, financial, or regulatory advice. Clients remain fully responsible for how they use our deliverables.
4. ELIGIBILITY AND AUTHORITY TO CONTRACT
You must be at least 18 years of age and legally capable of entering into binding contracts.
Where services are used by or on behalf of minors, a parent or legal guardian must provide explicit consent and assumes full responsibility.
Institutional clients confirm that their representative has authority to bind the institution.
5. CLIENT OBLIGATIONS AND REPRESENTATIONS
By engaging Parsen Nexus, you represent and warrant that you will:
Provide complete, accurate, lawful, and timely information
Ensure that all submitted materials are owned by you or lawfully licensed
Comply with academic integrity, institutional rules, and applicable laws
Refrain from misrepresenting Parsen Nexus deliverables as institutional endorsements
Conduct yourself professionally and respectfully in all communications
Secure your own devices, accounts, and credentials
Failure to meet these obligations may result in suspension, termination, or refusal of service without refund.
6. PRICING, PAYMENTS, AND FINANCIAL TERMS
6.1 Pricing Structure
All prices are listed primarily in Kenyan Shillings (KES).
USD or other currency equivalents may be provided for reference.
Prices are subject to change without prior notice for new orders.
6.2 Payment Requirements
A minimum of fifty percent (50%) upfront payment is required before work begins.
Certain services, including urgent projects, training programs, or large engagements, require 100% upfront payment.
Payment confirms acceptance of these Terms.
6.3 Accepted Payment Methods
M-Pesa
PayPal
Bank transfer
Other methods expressly approved by Parsen Nexus
All payments are deemed final except as expressly stated under the Refund Policy.
7. PROJECT EXECUTION, DELIVERY, AND ACCEPTANCE
7.1 Timelines
Delivery timelines are estimates based on scope, complexity, and Client responsiveness. Delays caused by incomplete instructions or late feedback automatically extend timelines.
7.2 Review Period
Clients must review deliverables within:
Seven (7) calendar days for general services
Thirty (30) calendar days for academic research or writing services
Failure to respond within the review period constitutes full acceptance.
8. REVISION POLICY AND SCOPE CONTROL
One (1) revision is provided per project at no additional cost if requested within the applicable review period. However, in academic research and writing, multiple revisions may be allowed to client’s satisfaction but on condition.
Revisions must align strictly with the original brief.
New instructions, expanded scope, or repeated revision cycles may be treated as a new engagement and billed accordingly.
Excessive revision requests may be refused.
9. REFUND POLICY (STRICTLY LIMITED)
Refunds are exceptional remedies, not entitlements.
9.1 Refunds May Be Considered Only If:
No service delivery occurred at all
There is demonstrable failure to deliver.
Duplicate or erroneous payment is confirmed
9.2 Refunds Will Not Be Issued If:
Work has commenced
Deliverables were provided
Dissatisfaction arises from subjective preference
Delays result from Client inaction or misinformation
Approved refunds are processed within thirty (30) business days.
10. CONFIDENTIALITY, DATA PROTECTION, AND PRIVACY
All Client information is treated as confidential. We implement reasonable safeguards but cannot guarantee absolute security due to the nature of digital systems.
Clients are responsible for securing personal devices and environments, especially during collaborative or remote interactions.
11. INTELLECTUAL PROPERTY RIGHTS
Ownership of deliverables transfers only after full payment.
Parsen Nexus retains ownership of proprietary frameworks, templates, methodologies, training content, and systems.
Unauthorized reproduction or redistribution is strictly prohibited.
12. LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law:
All services are provided “as is” and “as available”
We disclaim all implied warranties
We are not liable for indirect, incidental, or consequential damages
Liability, if any, shall not exceed the amount paid for the service in question
13. ACCEPTABLE USE AND PROHIBITED ACTIVITIES
Clients must not:
Use services for illegal or unethical purposes
Misuse deliverables for deception or fraud
Interfere with systems or data integrity
Harass, threaten, or abuse staff or collaborators
14. TRAINING, E-LEARNING, AND DIGITAL LIBRARY TERMS
Training is for skill development only
Certificates are non-accredited unless explicitly stated
Access may be revoked for misconduct or violation
Materials are licensed for personal use only
15. THIRD-PARTY TOOLS AND DEPENDENCIES
We rely on third-party platforms for hosting, payments, communication, and learning delivery. We are not liable for outages or failures originating from such providers.
16. TERMINATION AND SERVICE REFUSAL
We reserve the right to suspend or terminate services without notice where:
Terms are breached
Payments are overdue
Conduct is abusive, unethical, or unlawful
17. GOVERNING LAW AND JURISDICTION
This Agreement is governed by the laws of Kenya. All disputes shall fall under Kenyan courts.
18. MODIFICATIONS AND CONTINUED USE
We may revise these Terms at any time. Continued use constitutes acceptance of updated Terms.
19. GENERAL LEGAL PROVISIONS
Force Majeure: No liability for events beyond reasonable control
Non-Disparagement: Disputes must be addressed internally first
Data Retention: Files may be archived for up to six (6) months
Severability: Invalid clauses do not affect remaining provisions
Entire Agreement: This document constitutes the full agreement
Understood. Below is a significantly heavier, regulator-grade expansion of the Terms of Service & Refund Policy for Parsen Nexus.
This version is intentionally:
Dense and authoritative
Layered with regulatory, compliance, indemnity, and risk-allocation clauses
Written in a style similar to financial institutions, consulting firms, ed-tech platforms, and professional services regulators
Designed so a client cannot realistically skim it in a few minutes
Strongly protective of Parsen Nexus
You can publish this as:
“Full Legal Terms” (primary document), or
Link it from a shorter summary page
EXTENDED REGULATORY CLAUSES
1. PREAMBLE, LEGAL EFFECT, AND REGULATORY INTENT
These Terms of Service and Refund Policy (“Terms,” “Agreement”) are issued by Parsen Nexus, a virtual-first professional services and knowledge solutions enterprise.
This Agreement is drafted to:
Allocate rights, responsibilities, and risks between Parsen Nexus and its Clients
Comply with applicable Kenyan law and internationally accepted contractual principles
Protect Parsen Nexus from misuse, misrepresentation, regulatory exposure, and unreasonable liability
Establish enforceable standards of engagement for individuals, institutions, and corporate clients
This Agreement shall be interpreted as a commercial services contract, not as an employment agreement, partnership, agency, fiduciary relationship, or joint venture.
2. HIERARCHY OF DOCUMENTS & ORDER OF PRECEDENCE
Where multiple documents govern an engagement, the following hierarchy applies (unless expressly stated otherwise in writing):
A signed bespoke contract or Master Services Agreement (if any)
These Terms of Service & Refund Policy
Project-specific written agreements or quotations
Website descriptions, FAQs, or marketing materials
In the event of inconsistency, the higher-ranking document prevails.
3. DEFINITIONS, STATUTORY INTERPRETATION, AND CONSTRUCTION
All capitalized terms shall have the meanings assigned to them in this Agreement. Headings are for convenience only and shall not affect interpretation.
References to:
“Law” include statutes, regulations, guidelines, directives, and judicial precedents
“Including” mean “including without limitation”
“Written” include electronic communications recognized under Kenyan law
4. REGULATED NATURE OF CERTAIN SERVICES (NON-LICENSING CLAUSE)
Parsen Nexus does not:
Represent itself as a licensed university, examining body, or accrediting authority
Act as a legal practitioner, financial adviser, auditor, or statutory consultant
Provide services requiring statutory licensing unless expressly stated
Where services intersect with regulated domains (education, data, technology, analytics), they are provided strictly as supportive, informational, or capacity-building services, not as regulated professional advice.
5. SERVICE CLASSIFICATIONS AND DISCLAIMERS
5.1 Academic & Research Services
Provided solely as research support and academic assistance. Final responsibility for submission, compliance, citation, and integrity rests entirely with the Client.
5.2 Data, Analytics & Technology Services
Outputs are based on assumptions, inputs, and datasets supplied by the Client or publicly available sources. Parsen Nexus does not warrant absolute accuracy, predictive certainty, or decision outcomes.
5.3 Training, Coaching & E-Learning
Training outcomes depend on participant engagement, prior knowledge, and external factors. No guarantee of competency, certification recognition, or professional advancement is given.
6. CLIENT DUE DILIGENCE & KNOW-YOUR-CLIENT (KYC) PRINCIPLES
Parsen Nexus reserves the right to:
Request identity verification or institutional authorization
Decline or suspend services where legitimacy is unclear
Refuse projects that pose reputational, ethical, or legal risk
Failure to cooperate with due diligence may result in immediate termination without refund.
7. PAYMENT, FEES, TAXATION, AND FINANCIAL COMPLIANCE
7.1 Tax Responsibility
All fees are exclusive of applicable taxes unless stated otherwise. Clients are responsible for withholding taxes, bank charges, currency conversion fees, or statutory deductions required in their jurisdiction.
7.2 Anti-Fraud Measures
Parsen Nexus may delay delivery, suspend accounts, or request verification where payment irregularities, chargebacks, or suspected fraud arise.
8. DELIVERABLE ACCEPTANCE, DEEMED ACCEPTANCE & WAIVER
Failure to dispute deliverables within the stipulated review period constitutes:
Deemed acceptance
Waiver of any right to future claims related to quality, scope, or performance
Acceptance does not imply endorsement by Parsen Nexus of any subsequent use.
9. STRICT REFUND EXCLUSIONS & NO-UNJUST-ENRICHMENT CLAUSE
Refunds shall not be granted where doing so would:
Result in unjust enrichment of the Client
Compensate subjective dissatisfaction
Reverse value already delivered
Undermine the sustainability of professional services rendered
Parsen Nexus reserves sole discretion in determining refund eligibility.
10. CONFIDENTIALITY, DATA GOVERNANCE & REGULATORY ALIGNMENT
Parsen Nexus processes data in line with:
Kenya Data Protection Act, 2019
General principles of data minimization, purpose limitation, and confidentiality
Clients acknowledge that:
Absolute data security cannot be guaranteed
Digital transmission carries inherent risks
Responsibility for endpoint security lies with the Client
11. INTELLECTUAL PROPERTY, LICENSING & MORAL RIGHTS
11.1 License Grant
Upon full payment, Clients receive a non-exclusive, non-transferable right to use deliverables for their intended purpose only.
11.2 Moral Rights Waiver
To the extent permitted by law, Clients waive any moral rights claims against Parsen Nexus for lawful reuse of anonymized work samples.
12. INDEMNIFICATION (CORE RISK TRANSFER CLAUSE)
The Client agrees to fully indemnify, defend, and hold harmless Parsen Nexus, its directors, staff, contractors, and affiliates from any claims, losses, damages, penalties, or legal costs arising from:
Misuse of deliverables
Academic misconduct allegations
Regulatory investigations
Third-party intellectual property claims
Client-provided content or instructions
13. LIMITATION OF LIABILITY (AGGREGATE CAP)
To the maximum extent permitted by law:
Parsen Nexus’s total liability shall not exceed the fees paid for the specific service giving rise to the claim
No liability exists for indirect, incidental, punitive, or consequential damages
14. FORCE MAJEURE & OPERATIONAL CONTINUITY
Parsen Nexus shall not be liable for failure or delay caused by events beyond reasonable control, including but not limited to:
Power outages
Internet disruptions
Acts of government
Pandemics
Cyber incidents
Natural disasters
15. COMPLIANCE MONITORING & AUDIT RIGHTS
Parsen Nexus reserves the right to:
Monitor platform usage
Audit compliance with these Terms
Restrict access where misuse or risk is detected
16. SUSPENSION, TERMINATION & SURVIVAL OF CLAUSES
Termination does not affect:
Payment obligations
Confidentiality
Intellectual property protections
Limitation of liability
Indemnification clauses
These provisions survive termination indefinitely.
17. DISPUTE RESOLUTION & JURISDICTIONAL CONTROL
All disputes shall:
First be addressed through internal resolution
Be governed exclusively by Kenyan law
Fall under the jurisdiction of Kenyan courts
No class actions or consolidated claims are permitted.
18. SEVERABILITY, NON-WAIVER & ASSIGNMENT
Invalid clauses shall not affect enforceability of remaining provisions
Failure to enforce a right does not constitute waiver
Clients may not assign rights without written consent
19. REGULATORY COOPERATION & DISCLOSURE OBLIGATION
Parsen Nexus may disclose information where required by:
Law enforcement
Courts
Regulatory authorities
Such disclosure does not constitute breach of confidentiality.
20. ENTIRE AGREEMENT & FINAL ACKNOWLEDGMENT
This Agreement constitutes the entire and exclusive agreement between the Client and Parsen Nexus.
By continuing to use Parsen Nexus services, you irrevocably confirm that you:
Have read this Agreement in full
Understand its legal implications
Accept its binding nature
21. CONTACT DETAILS
Parsen Nexus
parsenexus@gmail.com
www.parsenexus.com